Carmen Basic Thong

MEASURING:

Bust
Take measuring tape and lay it over the fullest part of your bust. Measure under your arms at the fullest part of your bust line, keeping the tape level with your shoulders.

Natural Waist
Measure around your natural waistline, keeping the tape comfortable and loose.

Hips
Wrap the measuring tape around the fullest part of your hips.

SIZE CONVERSION

Returns & Exchanges

All Sale items are FINAL SALE AND NOT ELIGIBLE FOR RETURN.

All underwear bottoms, bodysuits, and bra-undie sets are eligible to be exchanged for a different size only if clearly unwashed and unworn. They are not eligible for refund.

Only Hearts is not responsible for providing prepaid return labels to customers. 

All returns must be sent to: 

Only Hearts - Website

327 West 36th Street Floor 9

New York, NY 10018

We pride ourselves in offering some of the best inner outwear you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Only Hearts gladly accepts returns on most tagged, unworn, unwashed, damage free items within 30 days of the original ship date. 

All final sale items that are returned will be sent back to the customer at their expense. 

Returns and exchanges must post marked within 30 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned to the customer at customers expense. 

All requests for refunds must be accompanied by the original receipt of purchase and or return form included in your shipment.

Without a receipt/return form, we will gladly exchange or issue a store credit on eligible unworn, unwashed, damage free merchandise. 

Merchandise cannot be returned at Only Hearts store locations and must be returned to address specified on the RA attached to the invoice.

Once returns/exchanges are received please allow up to 14 days for a refund or exchange to be processed.

Shipping and handling costs are not refundable.

You can ship your return back with the courier of your choice. We encourage customers to keep their return shipping tracking number as we are not responsible for any lost, damaged or stolen packages.

Processing Time

Here at Only Hearts, we aim to ship all in stock orders within 1-3 business days of orders being placed. All orders are processed Monday-Friday, excluding all major holidays. All items are subject to availability. An email confirmation will be sent when your order is successfully placed. 

Shipping

We offer a range of shipping services but they sometimes change as we optimize shipping time and cost; please see our current shipping options and guaranteed delivery date at checkout. 

Possible delays

When the parcel reaches the destination, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Only Hearts and any original shipping time estimates.

Refused shipments

If you refuse a shipment from Only Hearts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

Gifts

If the order is a gift, the cost of the item will still be included on the customs form. To prevent penalty by law we are required by customs authorities to declare the value of all parcels.