Shipping policy

Shipping and handling costs are not refundable.

You can ship your return back with the courier of your choice. We encourage customers to keep their return shipping tracking number as we are not responsible for any lost, damaged or stolen packages.

Processing Time

Here at Only Hearts, we aim to ship all in stock orders within 1-3 business days of orders being placed. All orders are processed Monday-Friday, excluding all major holidays. All items are subject to availability. An email confirmation will be sent when your order is successfully placed. 

Shipping

We offer a range of shipping services but they sometimes change as we optimize shipping time and cost; please see our current shipping options and guaranteed delivery date at checkout. 

Possible delays

When the parcel reaches the destination, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Only Hearts and any original shipping time estimates.

Refused shipments

If you refuse a shipment from Only Hearts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.