By email: customerservice@onlyhearts.com

By telephone:
Monday to Friday 10:00 a.m. until 5:30 p.m. EST
212-268-1096

By fax:
212-268-0922

By writing to us at:
Only Hearts
134 West 37th Street
New York, NY 10018
attn: customer service

• Returns and exchanges must be received within 14 days of date of delivery.
• Merchandise must be unworn, unwashed, and in original condition with all tags attached.
• All underwear is final sale- no exceptions. 
• Sale items are not returnable.
• Jewelry is not returnable.
• Web purchases cannot be returned in our stores.
• Shipping and handling costs are not refundable.
• Only Hearts reserves the right to refuse return of merchandise that does not meet the return policy requirements.

HOW TO MAKE A RETURN OR EXCHANGE

Please email customerservice@onlyhearts.com to receive a Return Authorization number. Please let us know in your email the reason why you are returning items to us (whether it be for fit, color, not as pictured, etc).   You will be emailed a return form with an RA#. Print out the form and include it with your return. Acceptance of returns is dependant on merchandise meeting our return criteria, listed above. If requesting an exchange, shipping will be charged upon sending the exchange, to be paid by the recipient.

Only Hearts is not responsible for return packages that are lost or mishandled. We recommend packages be shipped with insurance and tracking.

Only Hearts does not accept COD packages.

Send returns to:

Only Hearts
Attn: Only Hearts Website Returns
134 West 37th Street
New York , NY
10018

We cannot accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to two weeks for your refund to be processed. It can take up to two billing cycles for the return to appear on your credit card statement.

We ship UPS Ground Monday through Friday during business hours.  We are currently unable to ship to PO boxes or FPO/APO.  Most orders received by 11:00AM will go out the next business day but please allow up to 48 hours for processing.  We observe all national holidays so bear that in mind when ordering.

Orders placed on November 21st after 4:00PM EST, November 22nd and November 23rd will be shipped on November 26th.

Orders placed on December 21st after 4:00PM EST, December 24th and December 25th will be shipped on December 26th.

Orders placed on December 28th after 4:00PM EST, December 31st and January 1st  will be shipped on January 2nd.

Standard Delivery Shipping Charges

United States, Canada and Puerto Rico please allow 7 to 10 days for ground service delivery.  Residents of Puerto Rico and Canada please add an additional $5.00 to the charges listed below.  We do not ship ground to Alaska or Hawaii, please refer to our International Shipping information listed below.

Express Shipping within the Continental United States excluding Alaska

Next Day Air: Orders must be placed before 11:00AM EST Monday – Friday (add $15.00)

Second Day Air: Orders must be placed before 11:00AM EST Monday – Friday (add $10.00)

International Shipping including Canada, Alaska, Hawaii, Puerto Rico and the Caribbean Islands

We ship UPS (Express Delivery) to these locations.  Please refer to the chart below for rates and allow 2 – 3 business days for delivery.

Delivery Terms

International customers including customers of Canada and the Caribbean Islands (and not Only Hearts) will be the importers of record and will be responsible for the payment of all customs duties, taxes and levies imposed on imported goods.  Contact the recipient’s customs office for more detailed information.

Your credit card will be billed in US dollars.  Your credit card company will convert the charges into the currency of your country.


Shipping to a Different Address

You can select to send a package to:
1)    “Billing” – the same address as the billing address on your credit card.

2)    “Shipping” – an alternate address other than your billing address.

Gift Boxes and Gift Receipts

Items will be sent in an Only Hearts gift box with ribbon.  A
gift receipt will be enclosed with the sender’s information and
with prices omitted.  International orders will not be gift
boxed but will be wrapped in tissue paper with ribbon.

Gift Cards

Gift cards are sent separately from other items in the order.  They are sent via US Post Office First Class mail unless otherwise specified.  We are unable to expedite shipping on Gift Cards to International customers including customers of Canada, Alaska, Hawaii, Puerto Rico and the Caribbean Islands.

Gift Wrapping

There is no additional charge for wrapping of gifts.  Please request wrapping in the appropriate section of the order form.

What if my package is not delivered?

If your order has not arrived within a reasonable time period please contact us so that we may track your order for you.

Unfortunately, orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer’s expense.  Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be resent at the customer’s expense.

We value your business and your trust and will never, ever rent or sell your name to third parties. Please see our Privacy Policy for more information.

Go to Subscribe to sign up for email notification for sales and special offers. Be the first to know!

In order to make your visits to onlyhearts.com as responsive as possible, we collect information when you visit us. To help ensure an enjoyable online experience for all of our visitors, we provide this summary of what information onlyhearts.com collects online, and how onlyhearts.com uses that information.

This privacy policy statement applies only to the information collected online by onlyhearts.com

Information We Collect Online

Onlyhearts.com gathers navigational information about where visitors go on our Web site. This information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Web site.

Contact Us, Help or Feedback

If you complete a general "Contact Us" form on our Web site, we may collect your name, e-mail address, mailing address and any information that you provide in the text of your message.

Sign Up for Mailing List

If you sign up for our mailing list, you will be asked to provide your name, gender, postal address and e-mail address. Signing up for our mailing list enables you to receive information about Only Hearts products via e-mail and regular postal mail.

Creating and Sending Wish Lists

Only visitors registered with the Onlyhearts.com online store may create and send a Wish List. If a Wish List is sent at the request of a registered user, their friends and family who receive the Wish List will be able to see the registered user's desired items, as well as make purchases directly off that list. When a registered user finds an item in the online store that they want, they can click "Add to Wish List." The registered user can then request Onlyhearts.com to forward the registered user's Wish List by providing the e-mail address(es) of the requested recipient(s). Onlyhearts.com will then send an e-mail to the requested recipient(s), which will include a link to the registered user's Wish List. The e-mail address information provided by a registered user in the Wish List feature is not used for any promotional purposes by us or our affiliated companies, nor is such information rented, sold or exchanged with third parties.

Purchasing at the Online Store

If you purchase merchandise through Onlyhearts.com, we will gather personal information (i.e., name, billing and shipping address information, e-mail address, telephone number and credit card information), as well as information about your purchases on our Web site.

Using Information We Collect Online

Onlyhearts.com uses the information you provide when signing up for our mailing list or requesting a catalog to send information about Only Hearts products to you via e-mail and regular postal mail.

The information you provide when registering with the online store or making a purchase with the online store, may also be used for Only Hearts marketing. For example, your name and postal address, which you provide when registering with the online store, as well as your purchasing information, may be added to our postal mailing list.

If you previously signed up to be added to the Only Hearts mailing list, requested a catalog, registered with the online store or made a purchase with the online store, but no longer wish to receive information about Only Hearts products via e-mail from Onlyhearts.com, please click here. Please be aware, however, even if you request to be removed from our e-mail marketing list, you may still receive e-mail confirmations for any orders placed on Onlyhearts.com. If you no longer wish to receive marketing materials from Only Hearts via regular postal mail, please click here and tell us in your comments that you want to be removed from the Only Hearts postal mailing list.

Updating Your Personal Information

We prefer to keep registered users' personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address and preferred shipping information. Just log-on to your account with your user name and password, and you'll see a menu where you can update your information.

Links

For your convenience and enjoyment, our Web site may contain links to other Web sites. Onlyhearts.com does not evaluate and is not responsible for the privacy practices or the content of such Web sites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.

Updates to Privacy Policy

As we continue to offer our visitors new and different types of content and services, Onlyhearts.com may modify our information collection and use practices. Should there be a material change to our information collection and use practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

Security Statement

Onlyhearts.com limits the number of employees that have access to the databases that contain personal data, and Onlyhearts.com employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via e-mail. As an added safeguard, Onlyhearts.com does not store credit card information with your registered online profile.

We designed the Onlyhearts.com online store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer. Browsers that do not meet this requirement will be prevented from navigating the online store section of the Onlyhearts.com Web site. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

Questions/Contact Us

If you have any questions, comments or concerns regarding our privacy practices, please contact us at the following e-mail address, mailing address or telephone number:

customerservice@onlyhearts.com

Customer Service
Only Hearts
134 W. 37th St, 9th Floor
New York, NY 10018

We're always interested in hearing from talented people. Send your resume with cover letter to hr@onlyhearts.com If your skills fit an available position at Only Hearts, we will contact you for an interview.